You agree to be bound by the terms and conditions as laid out below and they will govern each Order that You place with us. Each Order is a separate legally binding contract. You should read these terms and conditions carefully and make sure You understand them.
If a provision in these terms and conditions is found to be invalid or unenforceable by a court it will not affect the validity of the remaining provisions.
1.1. In these terms and conditions and Your sale agreement, the following words shall have the following meanings:
"You" or "Your" means the person named in the Order to whom we are supplying the Goods in accordance with these terms and conditions;
"We", "Us" or "Our" means Hometime Group Limited, bedtime, 6-16 Duncrue Crescent, Belfast, BT3 9BW.
"Order" means Your order for the Goods;
"Goods" means all products listed in the Order;
"Delivery" means the delivery of the Goods to the delivery address specified in the Order.
2.1. These terms and conditions apply to Orders placed online or over the phone.
2.2. It is your responsibility to check:
(a) the dimensions of all goods to ensure that they will fit into your property; and
(b) that additional services requested (such as assembly) are clearly noted in the Order. These will be shown separately. If they are not included in the Order then these services have not been purchased and will not be provided. These can be added by contacting Customer Care Team on 028 9050 8301.
2.3. A confirmation of your Order will be sent automatically by e-mail.
3.1. The description of the goods will be as specified within the Order.
3.2. You should be aware that:
(a) all sizes given are approximate and stated bed and mattress sizes refer to the sleeping surface only;
(b) mattress sizes may vary slightly from their stated dimensions due to manufacturing tolerances; and
(c) comfort grading is for guidance only.
(d) When placing a mattress on a bedstead please note that there maybe a gap around the edges; this is to allow for rotation & bedding.
3.3. We guarantee (the "Guarantee") that for 12 months from the date of Delivery, the Goods will:
(a) be of satisfactory quality;
(b) be fit for the purpose for which they are designed and supplied;
(c) be free from material defects in design, material and workmanship; and
(d) comply with all applicable statutory and regulatory requirements for selling the Goods in the United Kingdom.
3.4. The Guarantee covers normal domestic home use only and does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by You, commercial use, failure to follow our written instructions regarding care of the goods, or any alteration or repair to the goods which You carry out without our prior written approval.
3.5. If You inform us that the goods have breached the guarantee within 6 (six) months, we will arrange an inspection to verify this. If this inspection finds that the goods have not breached the guarantee, We will decline any further action, but provide full details of the reasons for the decision. You will have direct access to any reports completed by the inspection specialist.
3.6. If You would prefer to use an inspection service of your choosing, then this must be done at your cost. Any inspection service used must be a recognised, independent specialist and we must agree in writing to them carrying out the inspection.
4. PRICE AND PAYMENT:
4.1. Prices displayed on our website are inclusive of VAT.
4.2. The total price payable, for all items ordered, will be debited, from the account provided, at the time that the order is placed.
4.3. Full payment is required at the time the Order is placed and Hometime Group Limited will collect this using the debit/credit card details supplied by the buyer. We accept most major credit/debit cards including Visa, Delta, MasterCard and we use a secure payment method called Sagepay and PayPal.
4.4. Hometime Group Limited reserve the right to withdraw, cancel or modify an offer / promotional code if We deem there to be overuse / abuse.
4.5. All billing information given must match those held by the bank that issues the card that you are paying with. Failure to supply the correct information may lead to a delay or cancellation of your order. Your order will only be processed once the payment has been authorised.
4.6. All orders are positively credit card sanctioned prior to dispatch. We can accept no responsibility if any details you provide us with that are incorrect or if any order is held up as a result of incorrect or unsubstantiated details.
4.7. Your order for goods is subject to stock availability. If we do not supply goods to you for any reason we will inform you of the situation and will refund any money already paid by you for these goods. If either you or we are in breach of the arrangements under the Agreement, neither of us will be responsible for any losses that the other suffers as a result, except those losses which are a foreseeable consequence of the breach.
4.8. Once the order has been placed, you will receive a confirmation email, providing details of the order placed and delivery. This is sent out automatically. Please ensure you provide the correct email address, else you will not receive this confirmation. The order confirmation should be checked as soon as possible. Any problems with the order please contact our Customer Care Team on 028 9050 8301 or email via email@example.com
5. WEBSITE INFORMATION
5.1. All sizes quoted are approximate. Goods are supplied on the understanding that there may be slight variances in colour, finish, shade and grain particularly, but not exclusively, on wood or metal products. Wood materials may have minor technical differences and their appearance may differ slightly from the goods shown. Any changes will be of an equal or higher standard to those displayed. Please note mattress covers may change.
5.2. The information, services and products provided on and throughout this site are subject to change without notice. In the event of a genuine website error or inaccuracy we reserve the right to withdraw an offer immediately. We also reserve the right to cancel all confirmed orders that are subject to genuine website error or inaccuracy. All products offered are subject to availability.
5.3. Any errors that have been made in the description of our products will be rectified as soon as possible.
5.4. In the event that any product is displayed with an inaccurate price we have the right to withdraw and cancel the order prior to a contract being made.
6.1. Delivery times are between 7am and 6pm. Free weekday delivery is available for all qualifying orders however for certain postcodes we only offer specific days of the week.
6.2. Goods that are ‘in stock’ are available for delivery within 7 Days (7 Days is from order confirmation to delivery, excluding weekends and Bank Holidays).
6.3 Goods that are ‘available to order’ will have a lead time. This lead time is an estimated time supplied to us by the manufacturer of the goods. The manufacturer aims to supply us with the goods within this time; however this is not always possible. Where there are delays, we aim to notify you as soon as we are informed
6.4. We understand that sometimes you require a little more flexibility, that’s why we offer premium delivery services; morning delivery (7am-midday), afternoon delivery (midday-6pm) and evening delivery (6pm- 9pm), charged at £24. Service availability is dependent upon postcode area.
6.6. Republic of Ireland and Mainland GB may have longer lead times . While we endeavour to deliver your products as soon as possible, we cannot guarantee delivery within 7 Days, please contact our Customer Care Team on +44 (0) 28 9050 8301 for a more accurate delivery timeframe.
6.7. Delivery will be made to the delivery address specified on the Order and any changes to a delivery address must be supported by documentary evidence. You must notify us at least 72 hours prior to Delivery of any delivery amendments. Any amendment however small may lead to an increase in lead-time or change of delivery date.
6.8. If, as a result of circumstances beyond our control, we are or reasonably believe that we will be unable to complete Delivery of the Goods, we will be entitled to cancel the Order and will provide You with a full refund of all amounts paid.
6.9. Delivery will be deemed to have taken place when the Goods have been delivered to the address set out in the Order. Delivery is to the room of Your choice at the delivery address. We do not need to satisfy Ourselves that the person accepting delivery at the agreed address is authorised by You to accept the Goods.
6.10. If we are unable to complete Delivery due to the Goods not fitting in the required room at the delivery address, You may Order a different product as a replacement for the Goods. In these circumstances:
(a) You must pay the difference between the price of the Goods and any replacement product which is of higher value;
(b) You shall not be entitled to a refund of the difference between the price of the Goods and any replacement product which is of lower value; and
(c) You must pay a delivery charge of £39 and our reasonable administration costs.
6.11. The Goods may require some assembly. If You have purchased an assembly service, this will be carried out by a provider selected by Us. If You have not purchased this service, it is Your responsibility to assemble the Goods. Please note that the availability of assembly services is dependent on the post code being delivered to.
6.12. You should inspect the Goods carefully upon Delivery. If assembled by Us or our provider at the delivery address, Goods will be deemed accepted once assembled unless You inform us otherwise at the time. Where Goods are not removed from their packaging or
You have otherwise not had a reasonable opportunity to inspect the Goods on Delivery, the Goods will be deemed accepted 7 (seven) days after Delivery.
6.13. We will notify You in writing or verbally once the Goods are ready for Delivery or collection. If You fail to collect or take Delivery of the Goods on the agreed date, we will not store the Goods for any reason for longer than 28 days.
6.14. If You fail to take Delivery or to collect the Goods within 28 days of the scheduled delivery date, We will be entitled to cancel the Order and You must pay all amounts stated in the Order in addition to our reasonable administration costs, which may be up to 20% of the cost of the Goods. This charge may, at least in part, reflect the price at which we are able to resell the Goods.
7. RISK AND OWNERSHIP:
7.1. Responsibility for and ownership of the Goods passes to You once the Goods are Delivered or collected.
8.1. The Buyer may cancel the goods at any point after placing their Order, but no later than 14 days from the day of delivery. Intention to cancel can be notified to Hometime Group Limited. by:
Using the Contact Us form
Calling Our Customer Care Team on 028 9050 8301.
Writing to us at Hometime Group Limited, bedtime Customer Care Team, 6-16 Duncrue Crescent, Belfast, BT3 9BW.
8.2. Due to the hygiene aspects associated with some items (e.g. mattresses, pillows, mattress protectors), we reserve the right to reject cancellation if these items have been used. This does not apply if the items in question are found to be faulty.
8.3. Buyers can open the packaging to inspect a product on delivery, but, if they are then rejected, the Buyer must take good care of the Goods until they are collected by Hometime Group Limited. (or their agents).
8.4. The Goods must be unused, in their original condition and made available for collection at a time agreed with Hometime Group Limited. The collection date should not exceed 21 days from the cancellation date.
8.5. Hometime Group Limited. will levy a collection charge of £49 for collection of the Goods. This will be deducted from the refund value of the Goods.
8.6. Alternatively the Buyer may return the Goods (at the Buyers cost) in their original condition and adequately packaged to prevent damage to:
Hometime Group Limited, bedtime Customer Care Team, 6-16 Duncrue Crescent, Belfast, BT3 9BW.
8.7. Following collection or return, if the Goods are found to be damaged (and the damage is not the result of our actions), Hometime Group Limited. will seek to recover the cost of remedying the damage from the Buyer.
9.1. Refunds will be made to You as soon as possible and in any event within a period of 30 days from return of the Goods.
9.2. If Goods have been Delivered, then a refund cannot be made until we have collected the Goods.
9.3. If You participated in a linked saving offer (for example, buy a bed for £999 and get a free mattress worth £200) You must return both items to get a full refund. If You only returned the bed in the given example, You would be refunded only £799 to cover the price of the mattress.
9.4. If You participated in a ‘multibuy’ offer (for example, buy 3 items for the price of 2) You must return all the items to get a full refund. If You only return part of such an Order then any 'multibuy' saving will be deducted from the amount of Your refund.
10. EVENTS OUTSIDE OUR CONTROL:
10.1. We will not be liable or responsible for any failure to perform Our obligations under the Order that is caused by events outside Our reasonable control. These include (without limitation) the following:
(a) delays caused by one of Our suppliers;
(b) strikes, lock-outs or other industrial action;
(c) fire, explosion, storm, flood, snow or other natural disaster;
(d) unavailability of shipping, aircraft, motor transport or other means of public or private transport; or
(e) unavailability of public or private telecommunications networks.
10.2. Our obligations under these terms and conditions are suspended for the period that such events continue and we will have an extension of time to perform these obligations for the duration of that period.
11. LIMITATION OF LIABILITY:
11.1. We do not accept any responsibility for damage to Your property during Delivery other than damage due to Our negligence when Our liability is limited to Your direct costs to repair that damage.
11.2. Our total liability in connection with or arising from the Order, whether in negligence or otherwise, shall be limited to the value of the Goods.
11.3. We shall not be liable for any indirect or consequential losses, costs or expenses in connection with or arising out of the Order.
11.4. Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability which may not otherwise be limited or excluded under applicable law.
12. DATA PROTECTION:
13. CONTACT US:
13.1. For questions, requests to amend Orders, requests to change Delivery details, requests for refunds and all other queries You may contact Us by:
(a) calling Our Customer Care Team on 028 9050 8301;
(c) writing to Hometime Group Limited, Customer Care Team at the address set out in clause 1; or
(d) contact us through the ‘Contact Us’ page or via email: firstname.lastname@example.org
14. POLICY DISPUTES:
14.1. All policy disputes regarding these Terms and Condition will need to be put in writing to
Head Of Customer Care Team Hometime Group Limited, bedtime, 6-16 Duncrue Crescent, Belfast, BT3 9BW.
Alternatively contact us via email: email@example.com
We will usually look to respond to all policy disputes within 5 working days.
15. RISK AND OWNERSHIP:
15.1. Ownership of the Goods will only pass when cleared funds have been received from the Buyer, regardless of whether delivery has taken place.
16. FRAUD PREVENTION:
16.1. Hometime Group Limited retains the right to investigate any order placed on this website or by phone that it suspects to be fraudulent. Any such order will not be delivered until it is proven that the order is bona fide. Should Hometime Group Limited be unable to prove that an order is bona fide or to contact the Buyer then the monies will be refunded to the original payment card used and the order will be cancelled.
For your protection, to ensure that your credit, debit or charge card is not being used fraudulently, we will validate your name, address and other personal information supplied by You during the order process against appropriate third party databases. By accepting these terms and conditions You consent to such checks being made. In performing these checks personal information provided by You may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Please be assured that this is only done to confirm your identity.
A credit check is not performed and your credit rating will not be affected. All information provided by You will be treated securely and strictly in accordance with the Data Protection Act 1998 and the General Data Protection Regulation (EU) 2016/679 (GDPR).