Cancellation

 

The buyer may cancel the goods at any point after placing their order, but no later than 14 days from the day of delivery. Intention to cancel can be notified to Hometime Group Limited by:

 

a) Calling Our Customer Care Team on 028 9050 8301

 

b) Writing to Hometime Group Limited, Bedtime Customer Care Team, 6-16 Duncrue Crescent, Belfast, BT3 9BW.

 

c) Contact us through the ‘Contact Us’ page or via email: customer.care@bedtime.co.uk

 

Due to the hygiene aspects associated with some items (e.g. mattresses, pillows, mattress protectors), we reserve the right to reject cancellation if these items have been used. This does not apply if the items in question are found to be faulty.

 

Buyers can open the packaging to inspect a product on delivery, but, if they are then rejected, the buyer must take good care of the goods until they are collected by Hometime Group Limited (or their agents).

 

The goods must be unused, in their original condition and made available for collection at a time agreed with Hometime Group Limited. The collection date should not exceed 21 days from the cancellation date.

 

Hometime Group Limited will levy a collection charge of £49 for collection of the Goods. This will be deducted from the refund value of the goods.

 

Alternatively, the buyer may return the goods (at the buyer’s cost) in their original condition and adequately packaged to prevent damage to:

 

Hometime Group Limited, Bedtime Customer Care Team, 6-16 Duncrue Crescent, Belfast, BT3 9BW.

 

Following collection or return, if the goods are found to be damaged (and the damage is not the result of our actions), Hometime Group Limited will seek to recover the cost of remedying the damage from the buyer

 

 

Refunds

 

Refunds will be made to you as soon as possible and in any event within a period of 30 days from return of the goods.

 

If goods have been delivered, then a refund cannot be made until we have collected the goods.

 

If you participated in a linked saving offer, (for example, buy a bed for £999 and get a free mattress worth £200) you must return both items to get a full refund. If you only returned the bed in the given example, you would be refunded only £799 to cover the price of the mattress.

 

If you participated in a ‘multibuy’ offer (for example, buy 3 items for the price of 2) you must return all the items to get a full refund. If you only return part of such an Order then any 'multibuy' saving will be deducted from the amount of your refund.

 

 

Contact Us

 

For questions, requests to amend Orders, requests to change Delivery details, requests for refunds and all other queries you may contact us by:

 

a) Calling Our Customer Care Team on 028 9050 8301

 

b) Writing to Hometime Group Limited, Bedtime Customer Care Team, 6-16 Duncrue Crescent, Belfast, BT3 9BW.

 

c) Contact us through the ‘Contact Us’ page or via email: customer.care@bedtime.co.uk

 

 

Definitions

 

In these terms and conditions and your sale agreement, the following words shall have the following meanings:

 

"You" or "Your" means the person named in the order to whom we are supplying the Goods in accordance with these terms and conditions;

 

"We", "Us" or "Our" means Hometime Group Limited, Bedtime, 6-16 Duncrue Crescent, Belfast, BT3 9BW.

 

"Order" means your order for the goods;

 

"Goods" means all products listed in the order;

 

"Delivery" means the delivery of the goods to the delivery address specified in the order

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