Free weekday delivery applies:
- Delivery times are between 7am and 6pm.
- Available for all qualifying orders however for certain postcodes we only offer specific days of the week.
Goods that are ‘in stock’ are available for delivery within 7 Days (7 Days is from order confirmation to delivery, excluding weekends and Bank Holidays).
Goods that are ‘available to order’ will have a lead time. This lead time is an estimated time supplied to us by the manufacturer of the goods. The manufacturer aims to supply us with the goods within this time; however this is not always possible. Where there are delays, we aim to notify you as soon as we are informed.
If your order contains both ‘in stock’ good and ‘available to order’ goods, all goods will be delivered together.
We understand that sometimes you require a little more flexibility, that’s why we offer premium delivery services; morning delivery (7am-midday), afternoon delivery (midday-6pm) and evening delivery (6pm- 9pm), charged at £24. Service availability is dependent upon postcode area.
Republic of Ireland and Mainland GB may have longer lead times . While we endeavour to deliver your products as soon as possible, we cannot guarantee delivery within 7 Days, please contact our Customer Care Team on +44 (0) 28 9050 8301 for a more accurate delivery timeframe.
Delivery will be made to the delivery address specified on the order and any changes to a delivery address must be supported by documentary evidence. You must notify us at least 72 hours prior to delivery of any delivery amendments. Any amendment however small may lead to an increase in lead-time or change of delivery date.
If, as a result of circumstances beyond our control, we are or reasonably believe that we will be unable to complete delivery of the goods, we will be entitled to cancel the order and will provide you with a full refund of all amounts paid.
Delivery will be deemed to have taken place when the goods have been delivered to the address set out in the order. Delivery is to the doorstep at the delivery address. We do not need to satisfy ourselves that the person accepting delivery at the agreed address is authorised by you to accept the goods.
If we are unable to complete delivery due to the goods not fitting in the required room at the delivery address, you may order a different product as a replacement for the goods if they have not been opened. In these circumstances:
a) You must pay the difference between the price of the goods and any replacement product which is of higher value
b) You shall not be entitled to a refund of the difference between the price of the Goods and any replacement product which is of lower value and
c) You must pay a delivery charge of £49 and our reasonable administration costs.
You should inspect the goods carefully upon delivery. If assembled by us or our provider at the delivery address, goods will be deemed accepted once assembled unless you inform us otherwise at the time. Where goods are not removed from their packaging or you have otherwise not had a reasonable opportunity to inspect the goods on delivery, the goods will be deemed accepted 7 (seven) days after delivery.
We will notify you in writing or verbally once the goods are ready for delivery or collection. If you fail to collect or take delivery of the goods on the agreed date, we will not store the goods for any reason for longer than 28 days.
If you fail to take delivery or to collect the goods within 28 days of the scheduled delivery date, we will be entitled to cancel the order and you must pay all amounts stated in the order in addition to our reasonable administration costs, which may be up to 20% of the cost of the goods. This charge may, at least in part, reflect the price at which we are able to resell the goods.